Frequently Asked Questions
For the FULL FAQ in detail please see here.
On the homepage of our website you will see a list of prizes to be won. On your preferred game there will be a button which says “Get Tickets”. Click that and you will be taken to the entry page.
Stage 1
Answer the competition question by selecting your answer from the drop down.
Stage 2
Select the number of entries you require. Please remember that these are entries, not attempts to answer the competition question correctly. If your answer is wrong, you will not be able to try again unless you purchase more entries. You will see the question before you choose to enter but you cannot find out if you are right or wrong until after you have purchased your entries.
Stage 3
Complete your payment details and pay the entry fee. You will need to tick the box to confirm that you accept our terms and conditions. You can read them by clicking here Terms and conditions.
Your name will be entered in the draw with all of the other correct entries. If you have not answered correctly, you will not be entered into the draw. You will receive an email confirming whether your answer is right or wrong and confirming if you have been entered into the draw.
Stage 1
Answer the competition question by selecting your answer from the drop down.
Stage 2
Select the number of entries you require. Please remember that these are entries, not attempts to answer the competition question correctly. If your answer is wrong, you will not be able to try again unless you purchase more entries. You will see the question before you choose to enter but you cannot find out if you are right or wrong until after you have purchased your entries.
Stage 3
Complete your payment details and pay the entry fee. You will need to tick the box to confirm that you accept our terms and conditions. You can read them by clicking here Terms and conditions.
Your name will be entered in the draw with all of the other correct entries. If you have not answered correctly, you will not be entered into the draw. You will receive an email confirming whether your answer is right or wrong and confirming if you have been entered into the draw.
We will notify the winner via telephone or email within 7 days of the closing date of the competition. If you change any of your contact details prior to the closing date, you must inform us. We will try to contact you using the information you have supplied us with. If we cannot reach you within 14 days of the closing date we reserve the right to choose another winner and you will lose your right to claim the prize.
The opening and closing date of the competitions are stated on the website. If we have to change either of these dates for any reason, we will update the website accordingly. We will only change the dates if we have to for reasons outside of our control.
The competition is open to residents of the United Kingdom only who are 18 years or older.
We do not accept entries from anyone outside of these areas as the laws for running competitions vary. This competition has been organised to comply with the laws of England, and Wales.
Also, you cannot enter this competition if you are a relative of any of our suppliers.
The prizes are described fully on the website. You can find out more details by clicking here Win Me A Prize
We reserve the right to offer an alternative prize of an equal or higher value if the prize is unavailable for any reason.
If you are the winner, the prize will be yours. You can do whatever you wish with it, including selling it.
You may enter the competition for free by complying with the following conditions:
- send your entry on an unenclosed post card by first or second class post to thePromoter at the following address: Red Rocks Technology Ltd. Unit 131437, PO Box 7169, Poole, BH15 9EL;
- hand delivered entries will not be accepted and will not be entered into the random draw;
-
Include with your entry the following information:
- your full name;
- your user id which can be found on ‘my account’ on the site;
- your address;
- a contact telephone number; and your answer to the Competition Question (if there is one).
- Game Number and Name
We need to use your data to administer the competition and award prizes. We do not use your data for any other purpose.
We do not share your data with any third parties unless this is necessary for administering the competition.
Full details of how we use your data are included in our Privacy Policy which you can read here Privacy Policy.
All of our tickets have an identifier (ID) which is used to identify the ticket and is unique across all of our competitions.
The Sequence number is the number of the ticket in the sequence of tickets sold for that competition. so is unique only for the game,
but is simpler to understand.
It was introduced in March 25 and is used also to identify our instant wins.
Tickets are bought in sequence for each game. (See Ticket Sequence No. above)
The instant win prizes are randomly allocated (using a Microsoft random number generator) across the possible range of tickets and this is stored seperately and hidden.
So, if there are 5000 tickets, then the instant win prizes are allocated to tickets 1-5000.
When you buy a ticket, you are allocated the next available ticket in the sequence, and in an Instant Win competition, this number is also automatically checked against the instant win prizes.
Because of the random allocation of Instant Win Prizes, all tickets have an equal chance of winning.
If you win an Instant Win Prize, you will be notified at the time and then by email and if it is site credit, the prize will be automatically added to your account.
If you win a cash prize or a physical prize, then we will contact you to arrange payment or delivery.
It is important to note that the instant win prizes are not the same as the main prize for the game. Every ticket also has a chance of winning the main prize.
Also, the prizes in the instant wins are Allocated Randomly across the range of tickets.
It is important to note that the instant win prizes are not the same as the main prize for the game. Every ticket also has a chance of winning the main prize.
Also, the prizes in the instant wins are Allocated Randomly across the range of tickets.
We use a Microsoft random number generator to select the winning ticket.
To test this, we ran a game a million times to check that each ticket had an equal chance of winning.
As you can see from the table/graph below, each ticket came out as expected. You would expect each ticket to win 10,000 times with 100 tickets and 1Million runs. It can not be exactly 10,000 as it is still random. If we ran it 100 Million times it would get closer, 1 Billion times would be closer still.
To test this, we ran a game a million times to check that each ticket had an equal chance of winning.
As you can see from the table/graph below, each ticket came out as expected. You would expect each ticket to win 10,000 times with 100 tickets and 1Million runs. It can not be exactly 10,000 as it is still random. If we ran it 100 Million times it would get closer, 1 Billion times would be closer still.
